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If you have logged in, you can find the status of your order through My account > Order history.If you have checked out as guest, you can review the status of your order through the track link that would be shared with you on email as well as whatsapp. If you have placed an order and have not received a track link, please wait for 12 hours and check again. In some rare cases, courier partners may take up to 12 hours to activate the track link.
In some cases, your order might get split into two or more orders. Those will still be delivered, just on different times. For any such order you will receive a whatsapp notification and it will clearly mention the split of the order.If you have not received any notification of an order split, please reach out to us at: support@supertails.com or use the contact page located at the bottom of our website. We’ll get back to you promptly.
If your product is not shipped, you can cancel your order from the My account section. Please login and go to my account > order history, click on edit or cancel.If your product is shipped, you can cancel or return your order by reaching out to us at:
Contact: 1800-5723-575, OR
Email: support@supertails.com
As soon as we receive the request, we’ll have the order picked up in the next 2-3 business days and wherever applicable, we’ll reprocess the order immediately and/or refund the amount back to the payment method used. In most cases, the fund will be processed within 24 to 48 hours, however in some rare cases, it could take a little longer. Do allow 4-5 business days for the amount to hit your account in such cases.Please note that you can return an order within 10 days of delivery of the order. We will only be able to service returns that are compliant with the return policy.
If you encounter any kind of product quality issue - damaged or broken product, torn packets or if the quality is not acceptable in any form, please reach out to us and report the issue at:
Contact: 1800-5723-575,
OR
Email: support@supertails.com
We will promptly reprocess your order (based on availability) or refund the order amount. Please keep the items ready as received and we’ll have them picked up in the next 2-3 business days.
Please make sure to report it within 10 days from the delivery of the product
You can check if your address is serviceable by going to any product page andputting in your pin code in the ‘Deliver to’ box. It will also show you thetentative delivery timeline. The delivery date will also depend on all the itemsin your cart. The final estimated delivery date can be seen on the cart page.
In general, if the delivery address is in a metro, you’ll receive your order intentatively 1-3 days while for other locations it might be tentatively 3-5days*
*Please be advised that products featured on our online platform are delivered by third-party vendors or service providers. The delivery timeframes are estimates and may vary depending on the third-party vendor’s capabilities and prevailing conditions.
Shipping is free for all orders above Rs. 699. For orders below Rs. 699, there is ashipping charge of Rs. 49.
We accept all major credit/debit/UPI channels for payments. In addition, Cash on delivery (COD) option is also available for all cart values from Rs. 700 up to Rs 4,999 at a charge of Rs 19.
Note: For consultation bookings, there is no option for cash on delivery; payment must be made online.
In some cases the payment does not go through or it does go through but the order is not registered yet. In most cases, the amount is debited back to the payment.source in 3-5 business days. In any case, do not worry, simply reach out to us at:
Contact: 1800-5723-575, OR
Email: support@supertails.com
We’ll promptly resolve the issue and help you place the order.
Please check the coupon related terms and conditions on our homepage to see if the coupon is applicable in the given scenario. Check the following -
1. Is the coupon the right one for the cart value
2. Was this a one time coupon which has been used before.
If you feel it should still work, give us a quick call and we’ll resolve it immediately.
Contact: 1800-5723-575,
OR
Email: support@supertails.com
Frequently asked questions
In some cases, your order might get split into two or more orders. Those will still be delivered, just on different times. For any such order you will receive a whatsapp notification and it will clearly mention the split of the order.If you have not received any notification of an order split, please reach out to us at: support@supertails.com or use the contact page located at the bottom of our website. We’ll get back to you promptly.
If your product is not shipped, you can cancel your order from the My account section. Please login and go to my account > order history, click on edit or cancel.If your product is shipped, you can cancel or return your order by reaching out to us at:
Contact: 1800-5723-575, OR
Email: support@supertails.com
As soon as we receive the request, we’ll have the order picked up in the next 2-3 business days and wherever applicable, we’ll reprocess the order immediately and/or refund the amount back to the payment method used. In most cases, the fund will be processed within 24 to 48 hours, however in some rare cases, it could take a little longer. Do allow 4-5 business days for the amount to hit your account in such cases.
Please note that you can return an order within 10 days of delivery of the order. We will only be able to service returns that are compliant with the return policy.
If you encounter any kind of product quality issue - damaged or broken product, torn packets or if the quality is not acceptable in any form, please reach out to us and report the issue at:
Contact: 1800-5723-575, OR
Email: support@supertails.com
We will promptly reprocess your order (based on availability) or refund the order amount. Please keep the items ready as received and we’ll have them picked up in the next 2-3 business days.
Please make sure to report it within 10 days from the delivery of the product
You can check if your address is serviceable by going to any product page and putting in your pin code in the ‘deliver to’ box. It will also show you the tentative delivery timeline. In general, if the delivery address is in a metro, you’ll receive your order in 1-3 days while for other locations it might be between 3-5 days.
Shipping is free for all orders above Rs. 699. For orders below Rs. 699, there is a shipping charge of Rs. 49.
You can check if your address is serviceable by going to any product page andputting in your pin code in the ‘Deliver to’ box. It will also show you thetentative delivery timeline. The delivery date will also depend on all the itemsin your cart. The final estimated delivery date can be seen on the cart page.
In general, if the delivery address is in a metro, you’ll receive your order intentatively 1-3 days while for other locations it might be tentatively 3-5days*
*Please be advised that products featured on our online platform are deliveredby third-party vendors or service providers. The delivery timeframes areestimates and may vary depending on the third-party vendor’s capabilities andprevailing conditions.
Shipping is free for all orders above Rs. 599. For orders below Rs. 599, there is a shipping charge of Rs. 49.
We accept all major credit/debit/UPI channels for payments. In addition Cash on delivery (COD) option is also available for all cart values up to Rs 4,999.For cart value < Rs. 699, there is a charge of Rs 19. Above Rs. 699, there are no charges on CODNote: Cash option is not available for booking consultation, that payment will need to be made online.
In some cases the payment does not go through or it does go through but the order is not registered yet. In most cases, the amount is debited back to the payment source in 3-5 business days. In any case, do not worry, simply reach out to us at:Contact: 1800-5723-575, or email: support@supertails.com. We’ll promptly resolve the issue and help you place the order.
We accept all major credit/debit/UPI channels for payments. In addition, Cash on delivery (COD) option is also available for all cart values from Rs. 700 up to Rs 4,999 at a charge of Rs 19.
Note: For consultation bookings, there is no option for cash on delivery; payment must be made online.
In some cases the payment does not go through or it does go through but the order is not registered yet. In these cases, the amount is debited back to the payment source in 3-5 business days.
In any case, do not worry, simply reach out to us at
Contact: 1800-5723-575,
OR
Email: support@supertails.com
We’ll promptly resolve the issue and help you place the order.
Please check the coupon related terms and conditions on our homepage to see if the coupon is applicable in the given scenario. Check the following -
1. Is the coupon the right one for the cart value
2. Was this a one time coupon which has been used before.
If you feel it should still work, give us a quick call and we’ll resolve it immediately:
Contact: 1800-5723-575,
OR
Email: support@supertails.com
Still need any help? Please reach out to us on:
Our toll free number - 1800-5723-575
Our support email id - support@supertails.com
For pet care related queries - Chat with a Vet
Still need any help? Please reach out to us on:
Our toll free number - 1800-5723-575
Our support email id - support@supertails.com
